John Gavin

Key Experience:
  • Head of BoI Network Service & Operations :  Managed all aspects of Retail Branch Operations,  for all of the 300+ branches in the Republic of Ireland, supported by a team of 50+ specialised professionals.
  • Senior Programme Manager : Responsible for a number of core projects in the ‘Future Branch Model’ change programme.
  • Senior Business Consultant : Key participant in major change programmes, representing the interests of Branch Banking in these developments.
  • Senior IT Project Manager : Project Management lead for the development & implementation of core Retail Banking IT systems.
  • IT Analyst/Programmer : Developed, tested & Implemented a number of IT systems
  • FSIC Board : Board member with the Financial Services Innovation Centre in UCC, Cork for 5 years.
  • Banking Education : Achieved QFA status & the Banking Diploma


Key areas of Operational Banking Expertise
  • Compliance monitoring
  • Change implementation
  • Procedures development
  • Security of Cash Value
  • Financial Control/Procedures
  • Process Analysis
  • Cost Management
  • Branch Service levels
  • Manpower planning & deployment
  • Pre-Audit checking
  • Operational Metrics preparation
  • Process re-engineering
Other Expertise:
  • Project Management
  • Proficiency in MS Office
  • Communications
  • Providing Training
  • Advanced Excel
  • Stakeholder Management